Job Description

Three Oaks Hospitality is looking for an experienced Assistant General Manager to help the General Manager in directing daily business operations. The AGM should be experienced in a supervisory role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The AGM must be able to competently perform duties in the absence of the general manager.

The Assistant General Manager is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

Supervisory Responsibilities:

• Monitor the performance of servers, bartenders, hostesses and kitchen staff. Conduct performance reviews and provide feedback and training as necessary

Duties/Responsibilities:

• Research new wholesale food suppliers and negotiate prices.
• Calculate future needs in kitchenware and equipment and place orders, as needed.
• Manage and store vendors’ contracts and invoices.
• Coordinate communication between front-of-the-house and back-of-the-house staff.
• Prepare shift schedules.
• Process payroll for all restaurant staff
• Supervise kitchen and wait staff and provide assistance, as needed.
• Keep detailed records of daily, weekly, and monthly costs and revenues.
• Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms)
• Monitor compliance with safety and hygiene regulations.
• Gather guests’ feedback and recommend improvements to our menus.

Required Skills/Abilities:

• Familiarity with restaurant management software
• Good math and reporting skills
• Exceptional customer service skills
• Communication and team management abilities
• Availability to work within opening hours (e.g. evenings, holidays, weekends)
• Exemplary customer service skills
• Interpersonal skills
• Problem-solving skills
• Organizational skills
• Knowledge of current technology
• Experience leading and training others.

Education and Experience:

• High school diploma or GED
• Certification in hospitality is a plus.
• Valid Food Handlers Certificate

• Previous experience as an AGM or similar role in the hospitality industry

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

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