Bilingual - Remote - Seasonal - Customer Service Representatives - FEMA Job at OneTouch Direct, San Antonio, TX

YkdCbzlrMFNTZ2xYTEh4a2JUR1huZWZKbkE9PQ==
  • OneTouch Direct
  • San Antonio, TX

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Position: Bilingual Remote - Seasonal - Customer Service Representatives - FEMA

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

Primary Responsibilities:

  • Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
  • Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
  • Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
  • Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
  • Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

  • A high school diploma or equivalent is required.
  • Minimum of 1-2 years of customer service experience, preferably in a remote environment.
  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
  • Proficient in the use of computers and various software applications.
  • Reliable internet connection and a quiet work environment.
  • Experience working with governmental or non-profit organizations is an advantage.

Job Tags

Temporary work, Seasonal work, Remote work,

Similar Jobs

Absolute Staffers

Medical Laboratory Scientist/Medical Laboratory Technologist Job at Absolute Staffers

 ...The Federal Bureau of Prisons (BOP)requires a Medical Laboratory Scientist (MLS/MLT/CLS)to provide professional laboratory testing services at the Federal Correctional Complex (FCC) Butner. The FCC Butner Medical Referral Laboratory is accredited by the College of... 

Peraton

Junior Technical Editor Job at Peraton

 ...Responsibilities: Th e Junior Technical Editor utilizes skills for reviewing and...  ...publishing software and tools. ~ Technical writing skills to produce and revise content....  ...hold this clearance. SCA / Union / Intern Rate or Range Details Target... 

Amazon.com Services LLC

Amazon Robotics - 2026 Industrial Engineer Intern/Co-op, Robotics Manufacturing and Technical Operations Job at Amazon.com Services LLC

 ...testing labs and manufacturing facilities. Please note that by applying to this role you would be considered for Robotics Industrial Engineer 2026 summer intern, spring co-op, and fall co-op roles on the Robotics Manufacturing and Technical Operations team. Key job... 

Super Soccer Stars

Multi Sport Coach Job at Super Soccer Stars

 ...Now Hiring: Summer Camp Counselors for Multi-Sport Camps Dates: August 18 August 29 Schedule: Monday to Friday Location: Westchester County, NY Hours: Minimum 2040 hours per week during camp, plus 10+ hours of paid training Super Soccer Stars & Amazing... 

Domino's Franchise

Delivery Driver - 11124 Old St. Charles Rd Job at Domino's Franchise

 ...Looking to make some extra cash in your spare time? Tried the food delivery or rideshare gigs but tired of them taking most of the money?...  ...is booming so dont miss your chance to cash in & join the #1 Pizza Delivery company in the world! We are hiring for All Shifts...