Job Description

Posted: 10/10/2024

Closing Date: 10/11/2024

Job Type:Permanent - Full Time

Location:Casey

Job Category:Management

About Aligned Leisure

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Job Description

The Centre Manager will manage the day-to-day operation of Casey RACE. They are ultimately responsible for the safety and experience of all staff and customers of the facility. They have the authority to make the necessary decisions to ensure the highest levels of safety and customer experience are always maintained.
They will be a visible leader of this important community facility and take pride in managing such an important community asset and ensure it is presented immaculately and always maintained to the highest standards.

This position will work relentlessly to implement the Aligned Leisure purpose of CONNECTING TO THRIVE AND WIN, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.

Your responsibilities will include:

• Centre Management and Operation of Casey RACE
• Coordinate with the Manager Facilities Safety and Environment to formulate Duty Manager and Lifeguard rosters.
• Point of contact for staff working within the facility.
• Managing Staff day to day operations 
• Managing training and inductions 
• Conduct regular internal and external facility walkthroughs demonstrating leadership and monitoring cleanliness, presentation, service quality and safety.
• Provide monthly reports to the Manager Facilities Safety and Environment on facility performance.
• Provide regular pool information for all Centre communication channels.
• Always ensure the highest levels of cleanliness and presentation, especially in areas such as change rooms.
• Liaise with user groups and service delivery staff to direct and coordinate, ensuring the facility is set up for programs as required.
• Staff leadership and supervision across the entire service delivery team.
• Coordination of staff rosters, breaks and changes.
• Educate all staff on shift activities to ensure they are prepared to deliver the best possible service.
• Ensure the facility opens on time and programs start on time.
• Transition facility management to the next Duty Captain or ready for the following day.
• Outstanding service delivery to all customers and stakeholders
• Conduct regular facility audits and review audits and checklists completed by others for all facilities.
• Troubleshoot plant and equipment.
• Implement best practice aquatic supervision plans for all aquatic environments to minimise the risk of drownings and injury and maximise customer satisfaction and enjoyment.
• Ensure all Duty Captains and Lifeguards are appropriately trained and managed to maximise customer enjoyment in a safe manner.
• Ensure the facility complies with all applicable legislation and guidelines in relation to aquatic supervision and safety.
• Maintain an understanding of all relevant aspects of the Occupational Health and Safety and Environmental Management Systems.

Desired Skills and Experience

Desired Skills and experiences

• Pool Operation Certificate (preferred, but not essential)
• Previous experience in customer service
• The position will be subject to relevant pre-employment checks and must maintain a current working with children check
• The successful applicant must hold or be willing to attain Pool Lifeguard, first aid and CPR qualifications

Personal Attributes:

• Focused on the customer
• Understands/enjoys the leisure industry and motivated to serve Aligned Leisure
• The ability to provide coaching and mentoring to others
• Relentless in their approach to delivering exceptional service
• Engaging and outgoing
• Conflict resolution skills
• Decision making skills
• High level communication and consultation skills

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