Job Description

This is a remote position.

Channel Account Manager

First Due, a quickly growing SaaS technology company providing an end-to-end software platform for Fire and EMS agencies, is searching for a Channel Account Manager to generate new revenue and developing new Sales pipelines.

Requirements

As a Channel Account Manager, you will be responsible for building, managing, and expanding relationships with our strategic partners, resellers, and system integrators. You’ll play a critical role in driving revenue through channel sales, onboarding new partners, enabling their success, and ensuring alignment with our go-to-market strategy. Your responsibilities will include:

• Partner Management: Own day-to-day relationships with channel partners, including resellers, VARs, OEM, and System Integrators
• Sales Enablement: Train and enable partners on our platform, value proposition, sales process, and competitive differentiators.
• Pipeline Development: Collaborate with partners to identify new business opportunities, generate qualified leads, and close deals.
• Onboarding & Activation: Lead the onboarding process for new partners and ensure they ramp quickly and effectively.
• Forecasting & Reporting: Track partner performance, maintain accurate pipeline data, and report on KPIs and revenue contribution.
• Cross-functional Collaboration: Work with marketing, sales, product, and customer success to support partner initiatives and resolve issues.
• Market Intelligence: Provide feedback to internal teams on partner needs, competitive trends, and market dynamics within the public sector space.

Benefits

The ideal candidate will have:

• 3–7+ years of experience in SaaS and/or tech channel sales, partnerships, or account management.
• Proven track record of managing and growing channel partner relationships.
• Experience with government procurement processes and public safety sales cycles is a strong plus.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical mindset with proficiency in CRM tools (Salesforce, HubSpot, etc.).
• Comfortable working in a fast-paced, dynamic environment with a collaborative team.
• Existing network of public sector resellers or government IT consultants.
• Familiarity with cooperative purchasing agreements and contracts (e.g., NASPO, GSA).
• Experience supporting or building a channel program from the ground up.
  

We welcome a diverse workforce! If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.

All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check . As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com .

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visi t to learn more.

If you are a resident of a state with wage transparency laws, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, Inc. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here .

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