Main Duties Answer customer inquiries Respond to customer inquiries in a timely manner and provide accurate and detailed answers to customers by phone, email, online chat and other means. Familiar with the company's products and services, able to provide personalized advice and solutions to customer needs. Customer Complaint Handling Receive customer complaints, listen patiently to customer opinions, and actively coordinate with relevant departments to solve problems. Track the progress of complaint handling, ensure that the problem is properly solved, and provide timely feedback to customers on the results. After-sales service and support Provide after-sales service, such as product use guidance, troubleshooting, etc., to ensure that customers can use the company's products smoothly. Regularly visit customers to understand the use of products, collect customer feedback and improve customer satisfaction. Customer Relationship Maintenance Maintain good communication with customers and establish long-term and stable cooperative relationship. Regularly push the company news, product updates and other information to enhance customer stickiness. Customer data collation and analysis Organize customer inquiries, complaints and other data, analyze customer needs and satisfaction, and provide support for the company's decision-making. Explore the potential needs of customers and provide suggestions for the company's product and service innovation.
Hiring Immediately Caregiver - in Fines Creek/ Clyde, NCWe have stable and prime assignments available for immediate placement, senior home care. We pride ourselves on hiring the very best caregivers in Fines Creek / Clyde, Haywood County, NC. Join a team that is...
... SalesRoads seeks a motivated and results-driven B2B Sales Representative to join our dynamic sales team. As a 100% remote role... ...Benefits: W2 earnings structure with base pay and uncapped commissions OTE $46,800 ( success variesfrom $43,950 to $58,000 plusper year...
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DescriptionMativ in Pittsfield, MA is looking for aMarketing / Sales Intern to join our team this summer. This internship is a great opportunity to get exposure to different sales processes.We are looking for a curious and driven intern with a basic understanding...
...Essentra Components is immediately hiring for a Warehouse Associate on 1st shift based in the Louisville, KY area to join our team. In your role as a Warehouse Associate, you would be responsible for basic warehouse duties, including cycle counting and inventory....