Customer Success Manager, Europe, MORGAN HEALEY Job at Guardian Jobs, China

Ym1ScitFRVhRd3BjS25odGFEZVVtT2pKblE9PQ==
  • Guardian Jobs
  • China

Job Description

MORGAN HEALEYMorgan Healey ExclusiveLocation: London / Hybrid / Remote UKSalary: £55,000 – £58,000 Basic + Excellent BenefitsOur client, a global STM Publisher, requires a new Customer Success Manager, covering the Academic and Corporate markets across Europe.We are searching for a confident and dynamic Customer Success professional with a passion for delivering exceptional service. You will work closely with some of the client’s most valued customers, ensuring they have an outstanding experience throughout their journey with the client.This role calls for a natural communicator and relationship builder, someone who understands the research landscape and thrives on creating strong, strategic partnerships. You’ll also have the exciting opportunity to travel across Europe, meeting and presenting to world-leading research institutions.Key Responsibilities:Building Strong Relationships: Develop deep connections with key accounts, expanding relationships beyond initial purchasers to wider stakeholder groups.Leading Customer Evaluations: Design and deliver impactful evaluations, setting clear success metrics and outcomes for major customers.Driving Value: Use insights and data to uncover unmet needs, introduce new products, and conduct annual account reviews to ensure maximum value.Showcasing Impact: Collaborate with customers to create compelling case studies, testimonials, and materials that highlight the value of products and services.Onboarding & Engagement: Ensure smooth onboarding for new customers and lead initiatives to drive product adoption and engagement.Delivering Events & Training: Organise and run customer training sessions, workshops, and represent the company at key industry events and conferences.Collaborating Cross-Functionally: Partner with teams across Product, Sales, Support, and Marketing to deliver an outstanding customer experience.Apply online or send your CVOr call: +44 (0)1827 373750 experts in STM Publishing & Digital Content Recruitment

Job Tags

Remote job,

Similar Jobs

Jovie Cooee Group LTD

Flexible Babysitter Job at Jovie Cooee Group LTD

 ...Jovie is looking for experienced caregivers to help provide care to our local families on the evenings and weekends. The flexible babysitting gig would be 3+ hours during the days of Friday through Sunday and the times of 4pm-Midnight. Care would possibly include making... 

Max Dental Group

Part-Time Dental Assistant/Receptionist Job at Max Dental Group

 ...About Us: We are a 1 year old, exciting, new, modern and patient-focused dental practice dedicated to delivering exceptional care. We pride ourselves on providing a positive and welcoming environment for both our patients and our team. Our office is seeking an energetic... 

Gpac

Compliance Officer Job at Gpac

Compliance Officer: The Compliance Officer is responsible for various compliance areas including training, monitoring reviews, policy and procedures, and product development with each department of the bank. The Compliance Officer helps ensure the Bank maintains a strong... 

CACI International

Computer Engineer - Mid-level Job at CACI International

Computer Engineer - Mid-levelJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * ***The Opportunity:**+ Join a dynamic... 

Oracle

Senior Cloud DevOps Engineer (US citizenship required) Job at Oracle

**Job Description**Oracle Analytics Data Intelligence Cloud Service has presence across Commercial, Dedicated Region Cloud and Critical...  ...pertinent Oracle Processes and Policies.Senior Cloud Devops EngineerCareer Level IC3Career Level - IC3**Responsibilities****...