Job Description

MORGAN HEALEYMorgan Healey ExclusiveLocation: London / Hybrid / Remote UKSalary: £55,000 – £58,000 Basic + Excellent BenefitsOur client, a global STM Publisher, requires a new Customer Success Manager, covering the Academic and Corporate markets across Europe.We are searching for a confident and dynamic Customer Success professional with a passion for delivering exceptional service. You will work closely with some of the client’s most valued customers, ensuring they have an outstanding experience throughout their journey with the client.This role calls for a natural communicator and relationship builder, someone who understands the research landscape and thrives on creating strong, strategic partnerships. You’ll also have the exciting opportunity to travel across Europe, meeting and presenting to world-leading research institutions.Key Responsibilities:Building Strong Relationships: Develop deep connections with key accounts, expanding relationships beyond initial purchasers to wider stakeholder groups.Leading Customer Evaluations: Design and deliver impactful evaluations, setting clear success metrics and outcomes for major customers.Driving Value: Use insights and data to uncover unmet needs, introduce new products, and conduct annual account reviews to ensure maximum value.Showcasing Impact: Collaborate with customers to create compelling case studies, testimonials, and materials that highlight the value of products and services.Onboarding & Engagement: Ensure smooth onboarding for new customers and lead initiatives to drive product adoption and engagement.Delivering Events & Training: Organise and run customer training sessions, workshops, and represent the company at key industry events and conferences.Collaborating Cross-Functionally: Partner with teams across Product, Sales, Support, and Marketing to deliver an outstanding customer experience.Apply online or send your CVOr call: +44 (0)1827 373750 experts in STM Publishing & Digital Content Recruitment

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