Customer Success Manager (Mid Market) Job at Guesty Inc, United States

Ym1wcC8wRWJRZ2RjS1hwbWFqS1RtK0hOa3c9PQ==
  • Guesty Inc
  • United States

Job Description

About The Position

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

Guesty is looking for an ambitious, tech-savvy, experienced Customer Success Manager to join our growing Americas team! The Customer Success Manager role is critical for our Americas’ customers, as you will help them to reach their business goals and be their point of contact for all product related needs, ensuring revenue growth, retention and overall successful use of our innovative product. If you're looking for something new and exciting, are client focused and tech-savvy, this is the job for you!

Responsibilities

  • Manage relationships and become a trusted adviser to Guesty’s most important customers
  • Become an expert on the Guesty Platform
  • Understand the customer business drivers that will increase engagement with Guesty’s product offerings
  • Recommend solutions & best practices to address specific customer business needs
  • Serve as an escalation point for customer concerns about all Guesty Products and Services
  • Negotiate commercial terms for new product upsells and contract renewals
  • Manage complex and ambiguous customer situations that require cross-department collaboration
  • Become an expert in the short-term rental industry, especially as it relates to the Americas’ markets
  • Advocate on behalf of the customer to drive product enhancements
  • Develop and manage success plans to maximize customer growth and retention
  • Deliver training on new and existing features
  • Troubleshoot technical problems

Requirements

  • 2+ years of experience in Customer Success/Account Management in a complex SAAS software
  • Strong technical acumen and deep analytical skills
  • Strong Client and internal communication skills
  • Eager and quick to learn new products and technologies
  • Friendly, Patient, and Professional demeanor
  • Ability to multitask - managing multiple accounts and priorities
  • Passionate about client success
  • Experience working with remote teams and clients
  • Willingness to travel occasionally to clients in throughout the United States and Canada and to the R&D center in Israel
  • Hospitality or property management industry experience - advantage
  • NATIVE LEVEL ENGLISH - MUST
  • SPANISH FLUENCY - A PLUS

_________________________________________

Compensation range- 70-85K annually

*Exact compensation may vary based on skills, experience, and location.*



- Benefits and Perks

Employees also receive access to the following benefits:

  • Health, dental, vision, life, and disability insurance 
  • 401(k) Retirement Savings Plan & Employer Match
  • Paid time off
  • All new employees receive a comprehensive virtual onboarding experience.
  • Professional development opportunities

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Job Tags

Contract work, Temporary work,

Similar Jobs

City of Dover

25-011 Police Officer Job at City of Dover

 ...position. The ability to receive certification by the New Hampshire Police Standards and Training Council within 6 months of appointment....  ...Assist all citizens requesting assistance or information. Record police activity consistent with existing policy and procedure.... 

Career Climbers

Associate Attorney Job at Career Climbers

 ...Senior Associate, Attorney - Workers Compensation One of the largest workers compensation law firms in California is seeking to...  ...Attorneys and Senior Associates to their team. The position is 100% remote if you are based near a major city in California (occasional... 

Addison Group

Sr. Test Engineer (with SECRET Clearance) Job at Addison Group

 ...Title: Sr. Test Engineer Location: Downtown DC - 4 days a week - Remote Mondays Clearance: DoD Secret Clearance Money: 60-65/hr Job description Experience:8+ years of experiencein software/system testing, with a focus onDoD enterprise applications.... 

Hudson Companies

Assistant Property Manager Job at Hudson Companies

As an Assistant Property Manager, you'll support the overall management and daily operations of the property. Key responsibilities include resident relations, leasing support, staff oversight, and marketing coordination. You'll assist with move-ins and move-outs, rent... 

Valenti Real Estate

Affordable Assistant Community Manager Job at Valenti Real Estate

 ...Professional Group is committed to an employee-orientated, high-performance culture that emphasizes empowerment, quality, continuous improvement, and the recruitment and ongoing development of a superior workforce. Affordable housing experience is preferred....