Job Description

Job Description

Join our innovative and dynamic team to design high impact end-to-end and interactive learning experiences by using a blend of interventions and technologies.

As a Digital Learning Designer/Technologist on our Excellerate team, you will have the opportunity to drive learner engagement and improve employee skills, knowledge and job performance. You will be a key contributor in the launch of our state of the art gamification and performance platform. In this creative-innovative environment, you will be able to apply your core instructional design skills to develop video-based learning, microlearning and social learning tools. Additionally, as a member of the Excellerate team supporting Consumer & Community Business Operations, you will work to identify, recommend and create digital learning solutions that help business partners and stakeholders meet key business goals.

Job Responsibilities

• Develop, deploy and maintain microlearning solutions through a performance support platform to improve targeted business needs
• Identify and develop innovative, engaging and impactful tactic and solutions that address requirements, improve learning outcomes and deliver measurable results to the business
• Produce microlearning solutions to support emerging and rapidly changing business trends
• Create high quality videos and graphics with vast experience in using industry applications (i.e. Storyline, Adobe Creative Cloud, Premier Pro, Illustrator, Photoshop, Techsmith, Camtasia, After Effects, Adobe Animate)
• Apply visual design and digital marketing experience in the development of learning products considering the modern learner and social media trends
• Integrate ways to innovate and drive learning retention
• Consult with internal business stakeholders to understand needs, make recommendations and develop learning products to continuously improve employee performance
• Ensure collaboration with learning peers to identify efficiencies, opportunities to leverage content, design approach, best practices and innovation
• Contribute to and work collaboratively in a team setting, iterates solutions, exhibits adaptability and explores new tools/approaches to deliver solutions at the speed of business
• Display strong attention to detail in developing and publishing learning solutions and ensuring accuracy and quality of content
• Synthesize and distill large amounts of information into key messages

Required Qualifications, Capabilities and Skills

• 3+ years of experience using industry applications (e.g. Storyline, Adobe Creative Cloud, Premier Pro, Illustrator, Photoshop, Techsmith, Camtasia, After Effects, Adobe Animate)
• Discovers and learns emerging technology and social media trends and seeks ways to apply them
• Displays a growth mindset by embracing new training technologies and approaches with emphasis on engaging digital and social media stylistic features that result in learning solutions that are effective and engaging
• Exhibits strong writing skills to craft compelling captions, headlines and descriptions
• Strong knowledge of social media trends and best practices, including video-first platforms, such as YouTube and TikTok
• Strong proficiency in developing high quality photos and videos; experience with composition lighting and editing techniques
• Partner with peers and other learning professionals in workgroups to executive priority initiatives
• Measure the effectiveness of learning solutions by reviewing learner feedback and testing data and addressing trends. Monitor key performance indicators and other business metrics associated with the learning products. 
• Analyze and summarize results/impacts and shares with key stakeholders as appropriate
• Hold Subject Matter Experts and others accountable for content delivery, review and approval deadlines and escalates appropriately
• Knowledge of ADA and WCAG 2.1 levels A-AA requirements and experience developing fully accessible digital solutions

Preferred Qualifications, Capabilities and Skills

• Bachelor’s degree in Digital Learning Design, instructional technology, multimedia technology or digital marketing
• Certification in Digital Learning Design
• 3+ years of experience in video production, graphic design and other digital media solution development
• Experience with other design development software such as HTML5, CSS3, JavaScript (Responsive Development), SCORM, Gamification, Audio/Video studio production and editing, generative content (using Artificial Intelligence), 3d Modeling, Figma, Microsoft Office Tools)

Applicants are encouraged to submit a portfolio showcasing their work, and may be asked to create examples of work products as part of the application process.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

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