Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About Your Role

You will drive complex technical troubleshooting efforts in a command center setting by leveraging observability tools. This role combines your technical expertise along with a fact-based data-driven, troubleshooting approach to quickly find the fault domain of issues that may span multiple technology stacks. This includes implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.

What you’ll do:

• Provide in-depth technical troubleshooting and analysis of complex issues across a large global enterprise environment
• Work with a client first attitude with the ability to work well under high pressure and stressful situations to deliver outstanding customer service
• Collaborate with peers and other technology experts across the firm (network, server, database, application, cloud)
• Participate in an on-call rotation as needed

Experience you’ll need to have:

• 6+ years of experience in systems and/or network engineering role with a full understanding of IP, TCP, and UDP
• 4+ years of troubleshooting complex systems at an enterprise level
• 3+ years with enterprise tools such as Dynatrace, Extrahop, Splunk, and Wireshark
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Experience that would be great to have:

• Experience with scripting languages like Python or PowerShell
• Industry certifications such as Wireshark Certified Analyst (WCA) or Worldwide Certified Network Analyst (WCNA)
• Strong problem-solving skills with the desire to continue learning about all different types of technologies and gain satisfaction from solving problems
• Be curious about how things work and why they work
• Ability to mentor and train others in analysis and troubleshooting

How you’ll work:

• This role requires being on-call during non-standard and/or overnight hours on a rotational basis
• This role requires flexibility to work overtime that includes weekends and holidays
• This role requires use of a computer and audio equipment

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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