Job Description

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

Job Description

Metro Physical & Aquatic Therapy has an immediate opening for a full-time Intake Coordinator. Under the supervision of the homecare management team, he or she will demonstrate a strong commitment to improving the quality of life for individuals in need of long-term care. This involves leveraging exceptional communication skills and drawing on extensive experience in healthcare coordination. 

Days & Hours: Monday-Friday 8:30AM-5:00PM 

Essential Functions:

• Answer a high volume of calls
• Maintaining and providing excellent customer service at all times 
• Processing all intakes including troubleshooting, identifying, and resolving problems as they arise.
• Setting up new /returning patient cases in EMR which includes obtaining new demographic information and all existing insurance information. 
• Ensuring that all patients’ benefits are verified in a timely manner. 
• Receives and processes incoming faxes promptly, ensuring timely communication and documentation. 
• Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly. 
• Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies. 
• Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations. 
• Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills. 
• Performs other duties and assignments as required to support clinic operations and patient care 

Qualifications

Requirements: 

• One (1) year of medical office experience preferred, with familiarity in EMR systems as a plus. 
• Strong communication skills, with the ability to interact professionally and courteously with customers, co-workers, and management. 
• Ability to work effectively within a team environment. 
• Excellent interpersonal skills and the ability to quickly adapt to new programs. 
• Proficiency in Microsoft Office is required. 
• One year of experience in a customer service-oriented role is strongly preferred. 
• High school diploma or GED is required. 
• Ability to successfully complete in-service training. 
• Ability to maintain a professional attitude and conduct in the welfare of patients. 
• Strong record-keeping and report-writing skills. 

Additional Information

What We Offer!

• Competitive compensation package
• 401(k) plan with company matching options
• Generous Paid Time Off
• A rich benefits package, including medical, dental, life and long-term disability insurance
• New York's 529 College Savings Program
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
• FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
• Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
• And much more!

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