Job Description

About the Job

The Integration Solutions Engineer plays a critical role in connecting Opal to a wide range of enterprise SaaS platforms through reliable integrations. This position blends integration implementation and maintenance with customer engagement during discovery and design. The ultimate goal is to ensure integrations consistently deliver measurable and ongoing value for our customers.

About You

You are a strong problem solver who thrives on the challenge of connecting complex systems together. You’re comfortable working hands-on with iPaaS platforms, APIs, and standard authentication protocols (e.g., OAuth, tokens, client credentials) to deliver reliable, scalable solutions.

While your primary focus is the technical execution of integrations, you’re also confident engaging directly with customers. Whether troubleshooting issues or contributing to discovery sessions, you bring curiosity, clear communication, and a collaborative approach to every interaction.

About Opal

Opal is a remote-first company and we pride ourselves on a scrappy, collaborative culture where every leader is hands-on, data-driven, and passionate about delivering exceptional customer experiences.

Our platform is designed for marketing and communications teams, providing a single source-of-truth, connecting strategic planning and day-to-day execution. With real-time visibility and seamless collaboration tools, Opal helps teams stay aligned and agile. Visit workwithopal.com to see why top brands like Target, Starbucks, and General Motors rely on Opal.

Responsibilities

• Design, implement, and maintain integrations between Opal and enterprise SaaS platforms using iPaaS tools (Workato preferred).
• Participate in customer-facing discovery and design sessions to assess integration scope, feasibility, and effort.
• Troubleshoot and resolve integration issues using diagnostic tools such as curl, Postman, and API logs.
• Ensure authentication flows (OAuth, tokens, client IDs/secrets) are implemented and maintained securely.
• Proactively monitor integration performance and reliability.
• Collaborate with Sales, Product, and Customer Success teams to align on customer needs and deliver successful integration outcomes.
• Document integration designs, configurations, and troubleshooting steps for both internal teams and external stakeholders.
• Contribute to continuous improvement of integration processes, standards, and best practices.

Requirements

Skills, Experience, Knowledge

• Hands-on experience with iPaaS platforms (Workato preferred; MuleSoft, Boomi, Tray.io, Zapier, or others acceptable).
• Strong technical background with experience in APIs, web protocols ( and data formats (JSON, XML).
• Solid understanding of authentication protocols (OAuth 2.0, tokens, client credentials).
• Proficiency with diagnostic and monitoring tools (e.g., curl, Postman, API logs, or equivalent).
• Experience with JavaScript and other scripting or light coding (e.g. Python, Ruby, SQL).
• Excellent problem-solving and analytical skills.
• Strong documentation and communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to collaborate effectively across customer-facing and internal teams.
• Natural alignment with Opal’s values: Open & Honest, Passionate, Accountable, Level-Up, Intentional, Teamwork, and Excellence.
  
  

Education

• Technical degree, certification, or equivalent professional experience in systems, integrations, or a related technical field.

Benefits

• Competitive, market-leading compensation package, including stock options.
• 100% company-paid Medical/Rx, Dental, and Vision Insurance for employees (plus company-subsidized dependent coverage).
• Employer-funded Health Savings Account (HSA).
• Flexible Spending Accounts (FSA) for Health, Dependent Care, Commuter, Parking.
• Company-paid Life/AD&D, Short- and Long-Term Disability Insurance (with voluntary buy-up options).
• Unlimited Paid Time Vacation, Paid Sick Time, and 21 Paid Company Holidays.
• Paid Parental Leave & Back-to-Work Program.
• 401(k) and Roth Retirement Plans.
• Company-sponsored outreach & activity programs.

Commitment to Diversity

Opal is an equal-opportunity employer and committed to creating an inclusive and diverse environment. We believe a diverse workplace promotes innovation and enhances decision making. We encourage applications from all qualified candidates and will consider all applicants without regard to race, color, religion, gender identity or expression, national origin, sexual orientation, disability, age, or veteran status.

Compensation Range

$90,000 - $105,000 annual salary, determined based on experience.

Job Tags

Similar Jobs