Job Description

General Responsibilities

Responsible for the quality of the hotel linen supply by ensuring cleanliness and maintaining high standards set out by the direct supervisor. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured, and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise.

Supervision Received/Provided

This position is closely supervised by the Executive Housekeeper.

Essential Duties

• Sorts all linen properly following blood borne pathogen safety procedures
• Inspect linens for: stains, washes, dries, and folds guest room linen according to guidelines
• Washes bedspreads, mattress pads and blankets as instructed
• Reports damage, hazards, or defective equipment to supervisor
• Keep laundry machines, laundry room work area, and laundry storage area organized and clean.
• Be responsible for assigned keys and following hotel key control policies
• Assist with duties of others as requested by management
• Multiple, varied activities, and simultaneous projects in a fast-paced environment

Task List

• Remove damaged items during sorting, following safety procedures
• Linens sorted by degree of soiling, use, and fabric type following safety procedures
• Pre-treat and/or rewash heavily soiled items; process-stained linen following procedures; properly track and discard any permanently stained or damaged linens.
• Load, operate and unload washer and dryer – fold linens
• Once per day (minimum), clean out dryer lint traps
• Restock and organize linen storage units and/or closets as trained
• Assist guests or hotel staff with requests for clean linen

Other Duties

• Attend and participate in all property or department meetings
• Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break
• Coordinate and/or assist other departments to meet a guest request.
• Train laundry tasks to others as needed
• Perform special projects based on capabilities and knowledge
• Assist with generating a list of linen needs and monthly “losses” per schedule or as requested

Required Education/Certifications/Training/Experience

• Have knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures related to the laundry area
• Be familiar with the handling and use of all chemicals and equipment used to carry out the tasks of this position and use protective equipment provided
• Reports on accidents, injuries, near misses and property damage to supervisor
• Read and follow the rules and procedures provided in the employee handbook

Technical Skills and Abilities

• Must be qualified and able to operate commercial washer and dryer as well as other commercial equipment used to clean linen

Benefits of working at Stoney Creek Hotels  

• Paid Onboarding
• Paid Training
• 401k plan with Safe Harbor Match
  • eligible for the first open enrollment after 90 days
• Paid Holidays for holidays worked (double time!)
• Hotel room discounts
• Opportunities for career progression
• A thriving culture that provides genuine hospitality
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard  and  smart at the same time

If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:    

• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy
  • eligible the first of the month following 60 days of employment
• Paid vacation and sick leave

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