Job Description

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

We’re looking to add a writer to our marketing team.

Are you a person who can build and maintain a content engine that generates demand and drives revenue? We are seeking someone who can turn visitors into readers, readers into leads, and leads into clients; A writer who can fuel conversations online at scale to pave the way for sales, positioning the sales team as in-demand, trusted experts.

We’re looking for someone who is data-driven. Someone who understands the ROI of content marketing, how to measure it, and how to maximize it.

And that someone will have to do it in our signature style.

We want a writer who resists the easy cliche, the empty jargon, and the overwrought sentences. Someone who aims for more than vapid generalizations and sophomoric insights. A writer who crafts copy that’s clear and conversational, interesting and useful.

Responsibilities & Duties

• Develop an inbound content program and roadmap
• Maintain a content calendar with months of revenue-enabling ideas
• Conduct content and market research and run interviews
• Produce authoritative copy that educates and informs
• Write short and long-form pieces: everything from emails to ebooks
• Tailor and repurpose content to a variety of formats and channels
• Utilize SEO best practices to drive organic traffic
• Develop KPIs and track them through GA4, Hubspot, and Salesforce
• Analyze content performance metrics and optimize content accordingly

Skills and Experience

• Knows how to tell a compelling story, about anything
• Has an intuitive sense of our brand and voice and can write in our style
• Is committed to deeply understanding our industry and audience
• Can write for every step of the buyer journey
• Cranks out quality copy quickly and efficiently
• Reads stuff like Revising Prose and Several Short Sentences About Writing for fun
• Can articulate our value propositions and bring our messaging framework to life
• Experiments and iterates in a methodical, data-driven way
• Obsesses over ROI
• Stays abreast of new strategies and tactics in this quickly evolving area of marketing

Requirements

• 3-5 years of proven success as a demand generation content writer
• Bachelor’s degree or equivalent
• Experience or familiarity with our services and related technologies (especially AI)
• Demonstrable knowledge of online content strategy and creation
• Excellent writing, editing, proofreading, and research skills
• Excellent time-management and organizational skills
• Highly familiar with digital customer experiences and the buyer’s journey

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

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