Job Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Restaurant Host is responsible for managing guest reception and seating arrangements, ensuring optimal dining room operations, and maintaining a professional atmosphere.

• Greet and welcome guests in a professional manner upon arrival
• Obtain and record essential dining information from guests, including dietary requirements and special occasions
• Strategically manage dining room seating arrangements, anticipating business fluctuations to maximize efficiency
• Implement organized seating protocols to maintain optimal service flow for servers
• Conduct regular, thorough inspections of restaurant areas, promptly reporting any equipment deficiencies or aesthetic issues through appropriate channels
• Maintain a clean and safe working environment in compliance with health and safety regulations
• Actively participate in and promote adherence to health and safety initiatives

Qualifications

• High school diploma or equivalent required
• 1-2 years of experience in a customer-facing role, preferably in hospitality
• Previous experience in a luxury establishment preferred
• Excellent communication and interpersonal skills
• Proficiency in restaurant reservation systems
• Self-motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to deliver exceptional service levels under pressure
• Ability to multitask and prioritize in a fast-paced environment
• Flexible schedule, including nights, weekends, and holidays
• Knowledge of food safety and sanitation practices
• Basic math skills for managing wait times and table assignments
• Physically fit to stand and walk for the duration of the shift
• Familiarity with point-of-sale (POS) systems a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

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