Job Description

What you get to do in this role:

• Plan, lead and execute research to understand the context and needs of employees through qualitative and/or quantitative methodologies, from discovery to implementation.
• Work collaboratively inside a cross-functional team of designers, effectively integrating research findings into the product definition and design phases.
• Communicate research findings through artifacts such as presentations, charts, and visuals.

In order to qualify for and be successful in this role, you should have:

At least 5 years of experience leading and conducting research projects on web-based and mobile apps utilizing a variety of methodologies, such as user interviews, usability testing, information architecture, surveys, concept testing, data analysis, statistics, benchmarking, etc.

• Must have excellent written, verbal and presentation skills
• Must have extensive experience as a storyteller to explain complex topics and make them easy to understand for all stakeholders.
• Must thrive on highly technical and complex environments and be able to deal with uncertainty.
• Must be able to meet challenges with a positive and problem-solving attitude, while being proactive, resourceful, and able to work with minimal supervision.
• Must have experience with tools including UserTesting, Qualtrics and OptimalWorkshop to conduct research
• Preferred experience with knowledge management tools such as Dovetail.

Managers Note:

• Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
  • Excellent communication and presentation skills as well as being highly experienced working with product team roles
• What backgrounds/skills can we be more flexible with that can be learned on the job?
  • The role primarily requires strong qualitative research skills and less quantitative skills
• Does this position require to sit onsite or travel?
  • No travel is anticipated
• Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?)
  • Any US-based time zone is ok
• Does this position have the opportunity to extend beyond the initial contract or convert to FTE?
  • We anticipate extending beyond the initial 6 months depending on the individual’s performance and available budget.
• Is there a specific laptop that needs to be used for this role (i.e. - Mac or Windows)?
  • Mac, but it may be possible to provide a PC

At least 5 years of experience leading and conducting research projects on web-based and mobile apps utilizing a variety of methodologies, such as user interviews, usability testing, information architecture, surveys, concept testing, data analysis, statistics, benchmarking, etc.

Master’s degree in Cognitive Science, Psychology, Human-Computer Interaction, or any other related field. A working experience of the equivalent is also acceptable for the position.

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