Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Title: SRE Engineer

Work Location: New York, NY

Job Type: Contract

Work Type: Hybrid

Duration: 12+ Months

Job Description/ Responsibilities:

Planning and Scope Assessment:

• Evaluate the current IT environment and application stack to identify monitoring and observability needs.
• Define the scope of the deployment in alignment with organizational goals and technical requirements.
• Engage stakeholders to prioritize applications, services, and systems to be included in the deployment.

Deployment Strategy:

• Develop a detailed deployment roadmap, considering technical dependencies, timelines, and resource availability.
• Ensure compatibility with the existing infrastructure and identify any gaps requiring resolution before deployment.

Phased Rollout:

• Implement Dynatrace in a phased manner to minimize disruption, focusing on high-priority areas first.
• Test and validate functionality at each stage of the rollout to ensure alignment with performance objectives.
• Address issues promptly during the rollout to maintain project momentum.

Enabling Full Stack Monitoring:

• Deploy and configure full-stack monitoring features, including infrastructure, applications, and user experience monitoring where needed.
• Ensure that all key performance indicators (KPIs) are tracked and that integrations with relevant tools and systems are in place.

Tool Adoption & Upskilling:

• Provide training sessions and resources to IT teams to enhance understanding and usage of Dynatrace.
• Act as a subject matter expert, offering ongoing support and guidance for tool adoption.
• Develop documentation and best practices for future use and troubleshooting.

Analytics and Alerting:

• Configure Dynatrace analytics to deliver actionable insights into system performance and health.
• Establish custom alerts to ensure timely responses to incidents and anomalies.
• Monitor and refine alerting thresholds to reduce noise and improve system reliability.

Qualifications:

• Proven experience in deploying Dynatrace or similar observability tools across complex IT environments.
• Strong understanding of server stacks, networking, databases, cloud services, and application architectures.
• Proficient in scripting and automation to streamline deployment and configuration processes.
• Strong problem-solving skills and the ability to address technical issues effectively.
• Excellent communication skills to collaborate with stakeholders and train end-users.

Preferred Skills:

• Certification in Dynatrace is preferred.
• Familiarity with DevOps tools and practices.
• Experience with ITIL processes for incident and problem management.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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