Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​Responsible for supervising, directing and coordinating job performance and activities of Specialists, Flight Attendants and Support Staff. 
• Serve as a liaison between multiple departments located at the Integrated Operation Center (IOC) and Inflight 
• This job is a member of the Inflight Operations Team within the Customer Experience Division.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Manage a team who is responsible for the daily operation while continually seeking ways to improve our operation and give our customers (Flight Attendants) excellent customer service
• Collaborates with various departments within the IOC including Flight, Corporate Security, Social Media, Crew Scheduling, and Hotel/limo.
• Work in tandem with Inflight Base Operations Managers and other base employees
• Initiates appropriate corrective action, up to and including dismissal
• Identifies, leads, and motivates a strong management team in achieving the department’s overall objectives, while being an advocate for Flight Attendants at the base.
• Participates in task forces and planning activities to problem solve and plan the future direction of the department. 
• Ensures a quality product is consistently delivered to our customers
• Acts as the Manager on Duty or in an operational support role working in the actual operation as required.
• Coaches and counsels subordinate employees to ensure a thorough understanding of compliance with all company and departmental policies, procedures, and regulations
• Provides guidance in developing team for greater responsibility, transfer, and promotion
• Participates in task forces and planning activities to problem solve and plan the future direction of the department

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's Degree or equivalent experience
• 3+ years of relevant experience
• Experience working with a diverse group of people
• Ability to work shift work, including weekends and holidays
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to secure areas, if applicable
• Must Pass U.S. Department of Transportation (DOT) mandated drug test

Preferred Qualifications- Education & Prior Job Experience

• Current Inflight, Passenger Service or IOC experience and understanding of working with a contract labor group is desirable
• Previous managerial or supervisory experience
• Knowledge of AA budgeting, policies, and procedures

Skills, Licenses & Certifications

• Excellent interpersonal, planning and organizational skill Strong managerial skills
• Ability to effectively coordinate multiple projects at the same time
• Ability to manage management, non-management and contract labor workgroups 
• Ability to lead by example and build consensus with various groups
• Proficient in Microsoft Software

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Contract work, Flexible hours, Shift work,

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