Position Information
Job Title : Tech Support
Contract: 1yr.
Work Address: Ridgefield Park, NJ
Working hour: 9-6 pm EDT
Preferred but not required : Bilingual Korean
Job Description
Samsung SDS America is seeking a Technical Support position. This is a technical support role in IT and has experience specifically with Microsoft Active Directory and Network in a corporate environment.
[Primary responsibilities]
Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
Provide VIP Support for Executives
Troubleshooting and resolving all hardware, software, and network problems
Escalate issues to third-level support teams
Document procedures, FAQs, and inventory of assets
Must be willing to travel up to 10 % of the time
[Qualifications]
Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
Experience with Helpdesk ticket tracking software and remote desktop support tools
Excellent problem-solving, communication, and interpersonal skills
Ability to prioritize and organize work to meet defined SLA's
Be able to work as a team member
Android mobile in corporation experience
Mac in corporation experience is a plus
Excellent communications and customer support skills
[Requirements]
· Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
· Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
· Must be able to have strong Korean & English speaking and writing skills
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