Job Description

Hi FULLTIME

Greetings from Conch Technologies Inc

Role: VoIP SupportTelecom Engineer (L2)

Location: San Diego CA (Onsite) Please make sure the candidate is open to work onsite (5 days in a week)

Duration: Fulltime JOB

Note: Share profile with more Telecom and some n/w background.

Who are we looking for

Telecom Project Engineer (35 years of relevant Experience)
Experience with customer service including experience working with executives.
Someone capable working independently with some experience implementing large projects.

Technical Skills:

Strong knowledge of telecommunications circuits and orders
An understanding of network gear switches routers firewalls
Experience with cloudbased phone systems and technologies
Strong knowledge on Inbound and Outbound architecture call flow and call routing Well versed with E1 T1 and SIP technologies.
Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting At least 35 years of relevant contact center solution related Engineering work experience. Should be aware of ITIL process. Network Certification with Qualification is a plus. Should have good communication skill.

Process Skills:

Experience with organizing and keeping track of multiple deliverables.
Capable of analyzing requirements and managetroubleshoot as per project defined process.
Independently managing the process and with complete ownership

Behavioral Skills:

Resolve technical issues of projects and explore alternate designs.
Participates as a team member and fosters teamwork by intergroup coordination within the modules of the project.
Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
Confidently communicate with CLevel/CSuite stakeholders and ensure 100% customer satisfaction.
Strong decisionmaking skills.
Train and coach members of project groups to ensure effective knowledge management activity.

Qualification:

Education qualification: B.Tech BE. Tech or equivalent technical degree from a reputed college.
CCNA or similar certification is an advantage.

Thanks & Regards

Nayak Teketi

Phone :

Email:

Web:

Job Tags

Full time, Work experience placement,

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Telecom Engineer Job at Conch Technologies Inc, San Diego, CA

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