Job Description

We are looking for an Live chat support agent to help with a variety of tasks, including scheduling appointments, answering phone calls, and preparing documents. This is a great opportunity for someone who is responsible, organized, and detail-oriented, and who enjoys working in a fast-paced environment.

Responsibilities

Answering and responding to inbound customer calls
Responding to customer emails and live chat inquiries
Resolve customer complaints and issues
Sell and promote products/services while on call
Escalate issues to supervisors and managers
Leverage the internal knowledgebase to quickly answer inquiries
Knowledge of IVR and call routing systems
Understanding of basic live chat and service technology for fielding customer requests
Experience in a high call volume environment
Requirements :

High school diploma or equivalent
1-3 years of experience in a call/contact center environment
Knowledge of customer service best practices
Skilled in documentation and note-taking during calls
Excellent data entry skills
Empathetic and personable call demeanor
Excellent writing skills
Benefits :

One-time home office set up stipend
Monthly Remote Work Enablement Stipend
Professional Development Reimbursement
Wellbeing Benefits (Headspace, Ginger, Carrot, Cleo, etc)
Unlimited paid time off, paid leave for new parents, and flexible work hours
Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
COVID 19 insurance to employees and dependents
Employee stock options, flexible work hours, and time off
Employment Type: Full-Time
Salary: $ 40.00 Per Hour

Job Tags

Hourly pay, Full time, Home office, Flexible hours,

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