Job Description

Intro

Join our American Airlines family and help shape the future of inflight experience. As Manager, Inflight Standards, you will lead a team responsible for developing and maintaining standards that define the Flight Attendant and Customer Experience. This includes oversight of AA’s Flight Attendant Service and Uniform Standards, Co-Brand initiatives, and Purser Program. You’ll collaborate across departments to ensure brand consistency, compliance, and excellence in every detail.  

Why you'll love this job

• You will play a key role in defining and maintaining inflight standards that impact millions of customers and thousands of flight attendants.  
• Manage service delivery, uniform guidelines, purser and co-brand programs.  
• This position reports to the Senior Manager, Inflight Standards and Policies and works closely with internal stakeholders to deliver a world-class experience.  

What you'll do

• Lead and develop a team of Analysts and Specialists to support inflight standards initiatives.  
• Oversee the creation, maintenance, and communication of service standards and uniform guidelines for flight attendants.  
• Manage and enhance the Purser Program, ensuring alignment with leadership expectations and premium customer experience.  
• Collaborate with Brand and Marketing teams to maintain and evolve Co-Brand initiatives, ensuring consistency with corporate identity and customer engagement strategies.  
• Ensure compliance with regulatory requirements and contractual obligations.  
• Partner with cross-functional teams (Catering, Brand, Training, Technology, etc.) to implement service and uniform standards.  
• Develop Flight Attendant Standards Manual.  
• Manage updates to the Service Manual, Uniform Manual, and related documentation.  
• Manages updates to the Purser program and oversees Co-Brand initiatives.  
• Analyze feedback from Flight Attendants and Customers to identify opportunities for improvement.  
• Drive projects related to service enhancements, uniform updates, and technology integration.  
• Represent Inflight Standards in testing and rollout of new procedures and products.  
• Monitor industry trends and competitive benchmarks to keep standards innovative and relevant.  
• Prepare and present updates to leadership and stakeholders.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training.  
• 5+ years of experience in inflight operations, service standards, or related field.  
• Proven leadership experience managing teams and projects.  
• Strong understanding of Flight Attendant roles and contractual obligations.  
• Ability to travel up to 20%.  

 

Preferred Qualifications- Education & Prior Job Experience

• Operational leadership experience
• Experience i n policy development and technical writing.  
• Strong interpersonal and communication skills with ability to influence across departments.  

 

Skills, Licenses & Certifications

• Proficiency in Microsoft Office Suite.  
• Strong analytical and problem-solving skills.  
• Ability to manage multiple priorities in a fast-paced environment.  
• Project management expertise.  

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Work at office, Flexible hours,

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