Job Description
Who We Are:
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?Primary Purpose:
PRIMARY PURPOSE OF POSITION Responsible for day to day reconciliation, issue resolution and settlement and journal entries for financial reporting for outsourced activities such as bill print, payment processing etc. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.
Primary Duties:
PRIMARY DUTIES AND ACCOUNTABILITIES - Perform daily reconciliation task of all customer payments. Identify and report non-reconcilable issues timely. Work with IT, vendors and internal parties to analyze the issues to drive towards appropriate resolution. Ensure sign off from supervisors on daily basis. (30%)
- Research and resolve any customer payment posting issues such as suspense, unidentified cash, bank advices, vendor exceptions, customer inquiry and complaints. Ensure proper documentation and customer contact based on regulation and company policy. Perform basic trend analysis to identify issues and drive towards resolution. (30%)
- Perform other control activities on payment and bill print vendor management � including not limited to monitoring and reconciling vendor payment, bill/correspondence print and memo posting confirmation. Perform basic trend analysis to identify issues and drive towards resolution. (15%)
- Perform necessary accounting entries to ensure timely financial reporting on payments and vendor invoices. (15%)
- Track work item volume to ensure timely reporting on daily work group statistics. Perform basic trend analysis to identify issues. (10%)
Job Scope:
JOB SCOPE - Responsible for day to day reconciliation, issue resolution and settlement and journal entries for financial reporting for outsourced activities such as bill print, payment processing etc.
- Ability to learn and use interface provided by vendors to reconcile and resolve issues. The scope includes all vendors in customer services area, not limited to payment processing or bill print.
- Work is diversified in nature and requires some level initiative and judgment in determining prioritization of activities and appropriate course of actions under supervision. Involves the understanding and application of business practices, guidelines and accounting principles. Decision marking authority is limited to specific customer transactions based on company policies and procedures.
Minimum Qualifications:
MINIMUM QUALIFICATIONS
- High School Diploma minimum and equivalent 3-5 years job related experience
- Proficient computer skills. Ability to use Excel to track data and perform basic analysis to recognize basic trend and issues.
- Excellent written and oral communication skills. Ability to interact with customers and vendors to resolve customer issues.
- A customer service orientation with an emphasis on teamwork and adaptability is very important. Adequate conflict management skills.
- Ability to multitask.
Preferred Qualifications:
PREFERRED QUALIFICATIONS
- Associate Degree in Accounting, Finance or Business
- Experience in Payment Processing environment
- Knowledge of Customer Care & Billing (CC&B) preferred
Benefits:
- Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $51,200.00/Yr. - USD $76,800.00/Yr.
- Annual Bonus for eligible positions: 7%
- 401(k) match and annual company contribution
- Medical, Dental and Vision Insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
- Long Term Incentive Plan for eligible positions
- Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
- Referral bonus program
- And much more
Job Tags
Holiday work, Full time,