Overall Job Summary: Working at the heart of a fastpaced fashion business a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues as well as follow H&M procedures and standards.
This position reports to our Store Visual Manager (Based on volume) or Store Manager.
Your Day to Day:
Sales and profit
The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.
Fashion Knowledge
Direct Customer Service
Indirect Customer Service
Commercial Routines
Visual Store Operational Routines
TEAM
The Visual Keyholder will support the Store team to enhance the customer and working experience instore through coaching and Development. Together with the Store Management team the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.
Training and Development
Communication and Legal Requirements
Back of House Routines
Security
Qualifications :
What Youll Need to Succeed:
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
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