Job Description

This employee increases revenue by responding to incoming and/or initiating outgoing customer inquiries; using company resources, policies, and procedures to provide complete, accurate data.

• Ensure patient contact is handled with accuracy and operational effectiveness
• Promote products, thoroughly explaining product and/or services, benefits, and assisting with facilitating physician communication as necessary
• Resolve customer concerns
• Record customer information by obtaining, entering, and verifying required data
• Provide customer follow-up as required
• Contribute to departmental objectives through tracked contact and sales results

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